POOCH helps Shopify shoppers discover products, compare variants, answer store questions, and recover buying intent without leaving your store.
Guide shoppers from browsing to checkout with intelligent product recommendations and personalized conversations.
Recommend products using Shopify variants, inventory, collections, tags, pricing, and customer preferences.
Instantly answer questions about products, shipping, returns, discounts, sizing, and store policies.
Pass the product page, cart information, customer question, and conversation history to your support team.
Whether you're launching your first Shopify store or managing thousands of monthly conversations, POOCH grows with your business.
Enterprise
Custom
Above 5,000 messages
Higher volumes and terms to suit your setup. Tell us what you need and we will work it out with you.
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
See how this compares to Gorgias, Tidio, Zipchat and Shopify Inbox
Store conversation dashboard
Shopify AI conversation insights
Total Chats
8,492
+28%
Top Questions
Sizing
34%
Customer Sentiment
92%
Positive
Product Interest
Rainwear
+19%
Conversation Outcomes
71%
Resolved
Conversion Opportunities
$18.6k
Tracked
AI-powered safeguards help prevent off-topic responses and keep every shopping conversation focused on your store.
POOCH asks smart follow-up questions when shoppers are unsure about size, fit, use case, or budget.
Detect harmful or suspicious requests and ensure every response follows your business policies and security rules.
When a human should step in, POOCH passes the product URL, and unresolved customer question.
Detects unanswered or high-value purchase questions.
Packages shopper intent, product context and a message to our support team.
Routes the conversation to WhatsApp or your support team.
Agent handover packet
Ready for support follow-up
Product URL
store.com/products/stormshell-rain-jacket
Last unanswered question
Will this jacket fit over a medium dog carrier backpack?
Pooch is built for Shopify merchants with product catalogues, customer questions and support workflows. It helps shoppers search products, compare options and understand store policies.
No. Pooch builds its knowledge base automatically from your product descriptions, collections and pages, and keeps it in sync as your catalogue changes — so there is no separate content to write or maintain.
Yes. Pooch is built around Shopify product data — titles, descriptions, variants, tags, pricing, availability and product URLs — and synchronises in real time as products are added or modified.
Help customers discover products, answer questions instantly, reduce support workload, and increase conversions—all from your Shopify storefront.